Refund Policy

A legal disclaimer

​We understand that plans can change. If you need to cancel or reschedule your reservation, please email Karol.silvanow@gmail.com at least 48 hours prior to the scheduled start time of your experience.

Please include your name, event location, event date, and whether you are requesting a cancellation or would like to transfer your reservation to another available event date.

Refunds & Credits

Refund requests are accepted within 3 days of the original purchase date, provided the request is also made at least 48 hours before the scheduled event.

After 3 days from the date of purchase, all ticket sales are final and non-refundable. However, reservations may be transferred as a credit toward another eligible Karol’s Collective experience.

Each reservation may be rescheduled a maximum of two times.

Please note that the 48-hour cancellation requirement supersedes the 3-day refund period. Cancellations, refund requests, and reservation changes received less than 48 hours before an event are not eligible for a refund, credit, or transfer.

All cancellation and reservation-change requests must be submitted by email so that we can properly document and process your request.

Karol’s Collective reserves the right to cancel or reschedule an experience due to insufficient enrollment or unforeseen circumstances. If Karol’s Collective cancels an event, guests will be offered the option to transfer their reservation to another experience or receive a full refund.